Room Five
Tregenna Guest House - Terms and Conditions
  1. A booking through any source is secured via a valid credit or debit card, the card details are stored securely within our online reservation system. Each card is checked for its validity automatically. If our systems report that the stored card is invalid for any reason then a request will be made for revised card details, if none are forthcoming within 24 hours then the reservation will be cancelled without any further warning. We do not accept Amex or Diners cards.
  2. We do not take deposits for any bookings. However, the stored card will be charged in full for the complete reservation cost once the final date for the free cancellation period has passed. If a reservation is made with a check-in date that is outside of the free cancellation period then the stored card will be charged the total amount for the reservation immediately. There are no circumstances where a reimbursement can be issued. Please see section 4 for the legally-binding cancellation policy.
  3. The valid stored card secures the booking and will create a legally binding contract between the establishment and the person from whom the booking has be accepted.
  4. A guest can cancel a booking free of charge up to seven days before the scheduled check-in date. In this event no funds will be taken from the stored card. If a booking is cancelled after the free cancellation period, which is up to seven days before the scheduled check-in date, then the stored card will be charged the full amount of the reservation. There are no circumstances where a reimbursement can be issued.
  5. If a guest fails to arrive or truncates their stay then there are no circumstances where a reimbursement of any amount will be issued from the original amount paid for the booking.
  6. The proprietor reserves the right to cancel a booking forthwith without liability in the event of damage or destruction to the accommodation due to fire or other causes, any shortage of labour or food supplies, or any other causes beyond the control of the proprietor which will prevent him/her performing their obligations in connection with any booking.
  7. Tregenna is a non smoking establishment throughout. Smoking is permitted in the covered and decked area outside. However, due consideration must be given to the comfort and convenience of other guests.
  8. There is a car park available at Tregenna. However, guests parking vehicles in the car park do so entirely at their own risk.
  9. We regret that we are not able to accommodate pets under any circumstances.
  10. We welcome well behaved children over the age of twelve. We are not able to accept children under the age of twelve.
  11. We recommend that you take out travel insurance to cover any cancellation costs you may incur.
  12. There will be a £20 surcharge levied if keys are lost or not returned on departure, the amount will be debited from the supplied card or added to a business invoice.
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