Room Five
Tregenna Guest House - Terms and Conditions
  1. Upon accepting a booking a deposit to cover the cost of the first night will be payable in order to retain the room. A valid credit card or debit card is required to secure a booking. The expiry date on the card must exceed the end date of the booking period.
  2. This deposit is non-refundable except in the case of a cancellation by the proprietor for the reasons contained in 7.
  3. Acceptance of a booking, whether in writing or verbally, followed by a deposit payment will create a legally binding contract between the establishment and the person from whom the booking has been accepted (the guest).
  4. In the event that a guest cancels a booking, the guest shall pay to the proprietor a cancellation fee as set out in 5. A late cancellation is one which has been made to the proprietor less than 7 days prior to the date of the first nights accommodation.
  5. The proprietor will take reasonable steps to re-let the accommodation but if they are unable to re-let, the cancellation fee will be the total cost of the booking.
  6. In the event that a guest fails to arrive or reduces the duration of their stay after arrival, the full cost of the booking will be charged.
  7. If the guest gives a credit/debit card details to the proprietor in order to guarantee a booking or in order to make a deposit, then it is agreed between the parties that in the event of cancellation, the proprietor may debit the guest's credit/debit card with the full amount of the cancellation charges as set out in 5 less an allowance for any deposit or payment already paid.
  8. The proprietor reserves the right to cancel a booking forthwith without liability in the event of damage or destruction to the accommodation due to fire or other causes, any shortage of labour or food supplies, or any other causes beyond the control of the proprietor which will prevent him/her performing their obligations in connection with any booking.
  9. Tregenna is a non smoking establishment throughout. Smoking is permitted in the covered and decked area outside. However, due consideration must be given to the comfort and convenience of other guests.
  10. There is a car park available at Tregenna. However, guests parking vehicles in the car park do so entirely at their own risk.
  11. We regret that we are not able to accommodate pets under any circumstances.
  12. We welcome well behaved children over the age of twelve. We are not able to accept children under the age of twelve.
  13. We recommend that you take out travel insurance to cover any cancellation costs you may incur.
  14. There will be a £20 surcharge levied if keys are lost or not returned on departure, the amount will be debited from the supplied card or added to a business invoice.
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